Shipping Policy

At In Vitro Health, we strive to deliver your Fertility Support supplement as quickly and reliably as possible. All orders are shipped from our UK-based fulfillment center.

Shipping Costs

  • Standard UK Shipping: Standard UK Shipping: £4.99 (Free on monthly subscriptions).

  • Royal Mail Tracked 48: This service is available to all orders placed before 3 PM GMT Monday to Friday. Orders received on Sundays will be packed and shipped the following day meaning they will arrive mid week for customers.

  • International Shipping: We currently ship to UK only.

Delivery Timelines

To provide full transparency for our customers, we break down our delivery times into two parts:

  • Handling Time: Orders are typically processed and dispatched within 1 to 2 business days (Monday – Friday).

  • Transit Time: Once dispatched, orders typically take 2 business days to arrive via Royal Mail Tracked 48.

  • Total Estimated Delivery Time: 2 to 4 business days.

In accordance with UK Consumer Contracts Regulations, you have the right to return products within 30 days of receipt.

Our full criteria for returns, including how to initiate a return and our refund process, are detailed in our Refund & Returns Policy, which can be viewed here: Refund & Returns Policy

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can track your package directly via the courier’s website. In Vitro Health will also track orders in transit separately and provide an email confirmation upon delivery by Royal Mail.

Shipping Carriers

We partner with a trusted carrier (Royal Mail) to ensure your supplement arrive safely.

Please note that delivery to remote areas (e.g., Highlands and Islands) may take slightly longer.

Missing or Delayed Packages

If your package has not arrived within 7 business days of receiving your dispatch notification, please contact us at orders@invitrohealth.co.uk. We will investigate with the carrier and, if the package is confirmed lost, we will issue a replacement or a full refund.

Address Accuracy

Please ensure your shipping address is correct at the time of purchase. We are unable to redirect packages once they have been dispatched. If a package is returned to us due to an incorrect address, a re-delivery fee may apply.

Contacting Us:

For questions regarding these Terms, please contact us at orders@invitrohealth.co.uk or call +44 20 3989 4444.